Survey shows public satisfaction with NHS at lowest ever level

According to the long-running British Social Attitudes survey, public satisfaction with the NHS has dropped again, setting a new low, with just 24 per cent saying they were satisfied with the health service in 2023, staff shortages and waiting times being the biggest concerns.

The findings on the NHS, published by the King’s Fund and Nuffield Trust think tanks, show once again that performance has deteriorated after a new record low was seen last year.  In total, since 2020, satisfaction has fallen by 29 percentage points.

Rory Deighton, the NHS Confederation’s acute network director, said the figures “reflect exactly how people are feeling.

“Times are tough, it’s hard for staff and I think people recognise that.  We’ve had a really hard year.”

Jessica Morris from the Nuffield Trust, said the findings were worrying.

She added “As we approach a general election, political parties should be frank and realistic about the challenges ahead of them if they are to turn this situation around.

“Despite such low levels of satisfaction, the public continue to back the principles underpinning the NHS.

“The public has not fallen out of love with the idea of a publicly funded, free-at-the-point-of use NHS, but they are losing confidence that it will support them and their loved ones in the best possible way when they need it.”

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Posted by Karen Motley, Clinical Negligence Department, Chadwick Lawrence LLP (jacquelinevance@chadlaw.co.uk), medical negligence lawyers and clinical negligence solicitors in Huddersfield, Leeds, Wakefield and Halifax, West Yorkshire.

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