Seminars & Events

Double the Doom or Half the Hassle

Free training for Registered Providers of Social Housing (and their contractors)

Double the doom or half the hassle:

An interactive session designed to demonstrate how coinciding Housing Ombudsman complaints and disrepair claims can be effectively handled to minimise the number of claims and complaints, the cost of claims and complaints and claims and complaints turn-around times.

Who is this session for?

Registered Provider Heads of service, income officers, cyclical and day-to-day repairs teams, contractors and other housing officers.

Format

In-person at your offices or ours.

An interactive and competitive team game where colleagues compete in teams to achieve the best outcomes on their claim and coinciding complaint.  Participants win points for decisions that make the claim and complaint cheaper and quicker and lose points for decisions that make things worse.

This session:

• Allows attendees to consider how the disrepair claims landscape has been changed by the Housing Ombudsman’s approach to housing conditions complaints.
• Provides information on what the Ombudsman expects when Ombudsman complaints and claims coincide.
• Allows discussion about how coinciding claims and complaints can be handled to provide best possible claims outcomes.

Length of session: Half a day including rest breaks.

Aim of the session

• To ensure best practice to achieve low-cost, quick turn-around complaints and claims.
• To ensure that staff at all levels and across the organisation are trained to understand how they can help to minimise the number or impact of complaints and claims.
• To ensure that the processes of all departments reflect the important roles that all teams and team members play in minimising complaints and claims and their cost.

Contact us by telephone on 07920 56 69 65 or by email at justinehunkins@chadlaw.co.uk to book your free training.

Ditching Despair Over Disrepair

Free training for Registered Providers of Social Housing (and their contractors)

Ditching despair over disrepair

An interactive session designed to ensure your internal teams and contractors understand how they can assist your organisation with avoiding claims and minimising cost and claims turn-around times.

Who is this session for?

Registered Provider Heads of service, income officers, cyclical and day-to-day repairs teams, contractors and other housing officers.

Format

In-person at your offices or ours.

An interactive and competitive team game where colleagues see a disrepair claim from start to finish.  Each team has to choose how to handle each stage of the claim, picking from a multiple-choice list.  Teams win points for decisions that make the claim and complaint cheaper and quicker and lose points for decisions that make things worse.

This session:

• Empowers attendees to help your organisation to minimise disrepair spend and claims turn-around times by ensuring a clear understanding of landlords’ repairing obligations.
• Facilitates discussion of best practice in relation to:-
• What to do if disrepair is spotted at home visits or reported by tenants outside the standard repairs reporting process.
• How to assist to resolve access issues.
• How to assist colleagues dealing with disrepair claims.
• Cross-departmental working (income/repairs teams) in disrepair counterclaims in rent possession proceedings.

Length of session: Half a day including rest breaks.

Aim of the session

• To minimise the number of housing conditions claims that your organisation faces.
• To ensure best practice to achieve low-cost, quick turn-around claims.
• To ensure that staff at all levels and across the organisation are trained to understand how they can help to minimise the number or impact of claims.
• To ensure that the processes of all departments reflect the important roles that all teams and team members play in minimising claims and their cost.

Contact us by telephone on 07920 56 69 65 or by email at justinehunkins@chadlaw.co.uk to book your free training.

The Value of the Void

Free training for Registered Providers of Social Housing (and their contractors)

The Value of the Void

An interactive session designed to ensure your internal voids teams and external contractors understand how they can assist your organisation with minimising the number of disrepair claims, claims costs and claims turn-around times.

Who is this session for?

Registered Provider voids teams and voids contractors.

Format

In-person at your offices or ours.

An interactive and competitive team game where colleagues see a disrepair claim from start to finish, understanding how what was done in the voids process has affected the existence and value of the claim.  Each team has to choose how to handle each stage of the claim, picking from a multiple-choice list.  Teams win points for decisions that make the claim and complaint cheaper and quicker and lose points for decisions that make things worse.

This session:

• Empowers attendees with a clear understand landlords’ repairing obligations and how they can help your organisation to minimise the number of housing conditions claims, claims spend and claims turn-around times.
• Facilitates discussion of best practice in relation to:-
• What to fix during the voids process.
• The standard that should be achieved in the voids process.
• Voids record keeping: what should be included and how the information should be stored.

Length of session: Half a day including rest breaks.

Aim of the session

• Ensure best practice to minimise the number of claims that your organisation faces.
• Ensure that voids staff and contractors are trained to understand how they can help to minimise the number of claims and the impact of claims.

Contact us by telephone on 07920 56 69 65 or by email at justinehunkins@chadlaw.co.uk to book your free training.

Rent Arrears Masterclass

Free training for Registered Providers of Social Housing (and their contractors)

Rent Arrears Masterclass

An interactive session designed to demonstrate how to effectively deal with tricky rent possession issues including:

• What to do if a tenant alleges a disrepair counterclaim at a rent possession hearing.
• Effectively dealing with applications to set aside possession orders.
• Effectively challenging warrant suspension applications [including dealing with the dishonest tenant who has repeatedly persuaded the Court to suspend the warrant].
• Dealing with tenants subject to Debt Relief Order, Bankruptcy Orders and Individual Voluntary Arrangements.
• Different considerations for tenants that can’t pay vs. tenants that won’t pay.

Who is this session for?

Registered Provider income officers and other housing officers.

Format

In-person at your offices or ours.

An interactive and competitive team game where colleagues compete in teams to achieve the best outcomes on their possession claim.  Participants win points for decisions that make the claim cheaper and quicker and lose points for decisions that make things worse.

This session:

• Allows attendees to explore best practice in relation to the most challenging issues that present themselves in rent possession actions.
• Allows discussion about how specific tactical actions can save court costs, maximise rent arrears recovery and maximise the landlord’s prospects of recovering possession where appropriate.

Length of session: Half a day including rest breaks.

Aim of the session

• To ensure income and housing officers feel empowered to achieve the best possible results in rent possession claims, with a focus on maximising rent arrears recovery, minimising the cost of the claim and minimising the claim turn-around time.

Contact us by telephone on 07920 56 69 65 or by email at justinehunkins@chadlaw.co.uk to book your free training.

Equality & Diversity

Wednesday 30th April 2025, 8:30 AM - 10:00 AM

Join us for a seminar on equality & diversity, details TBA.

All of our events have moved to Eventbrite. Please register via the link:

https://www.eventbrite.co.uk/e/1119695101189?aff=oddtdtcreator

Health & Safety Mock Trial with Lighthouse

Thursday 8th May 2025, 8:30 AM - 12:00 PM

This comprehensive session is tailored to provide an in-depth overview of what to expect during a County Court hearing related to workplace health & safety matters.

The event, which will be delivered with practicing barristers, will provide an accurate reflection of what it is like to face prosecution for a workplace accident. The team will provide valuable insights into legal procedures, best practices, and strategies to ensure compliance and minimise risks.

All of our events have moved to Eventbrite. Please register via the link:

https://www.eventbrite.co.uk/e/1119701560509?aff=oddtdtcreator